Terms of Service

Welcome to Sassy Hippo Handcrafted. By accessing or purchasing from our store, you agree to the following Terms of Service. Please read them carefully.

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1. General Conditions

• By using this website, you represent that you are at least 18 years old or have permission from a parent/guardian.

• We reserve the right to refuse service to anyone at any time for any reason.

• You agree not to reproduce, copy, sell, resell, or exploit any part of the service or products without written permission.

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2. Products & Custom Orders

• All products are handcrafted. Slight variations in color, size, or design are normal and part of the handmade nature.

• Custom orders are made to your specifications. Once approved and in production, they cannot be canceled or refunded.

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3. Pricing & Payment

• All prices are listed in U.S. Dollars (USD).

• We reserve the right to modify or update pricing at any time without prior notice.

• Payment must be received in full before an order is processed.

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4. Shipping & Delivery

• Processing times are listed in our Shipping Policy.

• We are not responsible for delays caused by shipping carriers, customs, or incorrect addresses provided by the customer.

• Risk of loss passes to you once the package is confirmed delivered by the carrier.

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5. Returns & Exchanges

• Our Return Policy applies to all purchases.

• Custom or personalized items cannot be returned unless defective or damaged.

• Refunds are processed once the returned item has been received and inspected.

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6. Accuracy of Information

• We strive for accuracy in product descriptions, pricing, and availability. However, errors may occur, and we reserve the right to correct them at any time.

• Colors may appear differently on screens compared to physical products.

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7. Intellectual Property

• All content on this site, including designs, logos, product photos, and text, is the property of Sassy Hippo Handcrafted and may not be used without permission.

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8. Limitation of Liability

• We are not liable for any damages arising from the use of our products, including indirect, incidental, or consequential damages.

• Our maximum liability shall not exceed the amount you paid for the product in question.

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9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Arkansas, United States.

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10. Contact Information

For questions about these Terms, please contact us at:
📧 Info@sassyhippohandcrafted.com
📍 Concord, Arkansa